Built on innovation. Powered by an entrepreneurial spirit. Driven by a passion for putting the customer first. These are hallmark characteristics that define our company as well as the associates who fuel our success.
Customer Care Centers
At L Brands, the customer rules! And nowhere is that commitment more important than when we engage our customers directly … by phone, email, chat and social media.
Customer Care Center associates understand that with each interaction they become the brand for the customer. It’s why we provide in-depth training to ensure that whatever she desires – consultation on fashion, sales support or issue resolution – we demonstrate genuine care, just as we would in person.
We seek to dial in positive, highly articulate professionals who can talk (or type) fashion and deliver our promise to listen, connect and inspire – creating customers for life.
Design studios are where fashion happens – and L Brands is where the most influential intimate apparel, personal care and accessory design happens, every day.
Our brands are emotional, well-told stories because of the products created and executed by our design teams – teams of experts drawn together from around the globe to lead the aesthetic of our world-class brands.
Our designers work collaboratively to create concept designs, prints and patterns. They consider style, fit and fabric. They weigh impact of trends and packaging. And the ideas that emerge become the must-have products that today’s woman aspires to own.
Executive leaders of the highest caliber join L Brands to grow their careers, expand their talents and create world-class results. Helping executives explore opportunities with us is a team of experts dedicated exclusively to the needs of leaders: the leadership talent team.
The leadership talent team seeks candidates at the Vice President level and above in all disciplines, including:
Growing world-renowned brands requires a talented team of financial analysts, accountants and internal auditors to diligently sift through data and trends, recognize potential, perform checks and balances, and provide informed recommendations – all for the sake of winning performance.
Our finance team is responsible for budgeting, planning and reporting – but also plays a strategic, collaborative role by delving deep into our brands to understand decisions that ultimately influence the business. And our internal audit team ensures we’ve done all the right things to keep us running smoothly.
A strong finance team is critical to success, and as our brands continue to grow, our team seeks to add analytical thinkers, problem solvers and collaborators to its numbers.
Our HR team has a seat at the table, helping to shape strategy and serving as a valued partner in our success. We believe our strategic and focused approach to engaging our current and prospective associates is essential to our success.
While our HR team’s work begins with talent acquisition, they are also charged with development, retention and performance management of the entire family of associates. Between our focus on core HR capabilities and our strategic contributions, we believe we have one of the most robust HR teams – and offer one of the most compelling HR career paths – around.
Mast Global Technologies is our global IT organization that keeps us current, connected and on the cutting edge of specialty retail.
While our IT team engages professionals who have exceptional capability in business systems, programming or technical consulting, we also prepare them to be trusted advisors – operating as true business partners to our brands. It’s about understanding our business goals and offering wise counsel, fresh insight and innovative solutions that impact our brands’ growth and profitability.
Whether it’s stores point of sale, home office infrastructure or logistics tracking and inventory, Mast Global Technologies touches every facet of our specialty retail businesses.
Loss Prevention & Safety Services
Our loss prevention and safety services approach is widely considered best-in-class for retail.
Our Loss Prevention team works diligently to protect our product assets by engaging associates on ways to look for and control “shrink” losses both in-house and in stores. Additionally, our team conducts in-depth investigations to mitigate losses and eliminate counterfeit products that may be in the market, all to protect our brand reputation and bottom line.
Our Safety Services team establishes guidelines, partners with law enforcement and prepares for and tests a variety of safety scenarios. Strong cross-functional partnerships – in our home offices and in the field – ensure preventative security controls are in place to prepare us for the unexpected.
L Brands boasts a marketing team that is arguably the best in the specialty retail business, creating and communicating well-told brand stories that connect with our customers.
The proof is reflected in the dominance of our brands, with industry-leading brand recognition and brand loyalty and high demand around the globe. By leveraging knowledge and insights of our 150 million customers, our specialized teams in direct-to-customer, Internet, creative and brand marketing are able to develop multi-channel strategies that create demand and grow our brands.
Merchant insights are what inspire our business. From research to idea and concept to reality, our merchants are driven to deliver what our customers want now…and want next.
Our merchants possess deep customer insights, understand the speed and agility necessary to compete and foster strong relationships with internal partners such as marketing, planning, development, and visual as well as outside vendors. Design, color, product assortment and placement – it’s all the little decisions that make a big difference in whether or not our customers say, I’ll take it!
Planning & Allocation
Our merchandise planning and allocation team merges our brand story with the practical strategic pursuit of getting the right products to the right places at just the right times, so our customers can say, “I’ll take it.” They work intimately with our merchants to answer essential questions like, What can historical selling patterns tell us about future sales? What styles, colors and sizes should be sent to stores based on trends, season or promotions? What price will drive sales?
Finding the right plan and formula that addresses these considerations demands a team of experts with strong fashion intuition and an intimate understanding of our customer, financial savvy, and a sense of urgency.
Production, Sourcing & Logistics
Our production, sourcing and logistics teams rally under one business banner: Mast Global, Inc. For more than 40 years Mast Global has provided the best in production and sourcing expertise and ensuring smooth transport of finished products from points all over the world.
Development, Production and Sourcing
We are industry leaders in developing, producing and sourcing discretionary products that build an emotional connection with our customers. We are looking for experts in the following areas:
Product and fragrance development
Further, our Technical Services group is seeking professionals well-versed in:
Research and development
Our full-service logistics operation is focused on delivering flexible and scalable global supply chain solutions — built on a foundation of expertise in the fundamentals: transportation, warehousing and distribution. Our team explores, develops and implements innovative solutions to get our products to market faster and manage global trade compliance issues before they escalate.
Our visual merchandising associates create compelling, brand-right visual interior concepts of our merchandise that elevate the unique brand promise we make to our customer. By creating visual experiences that evoke emotion and converting it into profitable business results – our team of experts delivers for both the customer and the enterprise.
We seek innovators who are unafraid to expand their creative boundaries, and who also understand well-articulated brand strategies and who know how to emphasize the right product mix to fit within defined parameters. Our team knows that speed and agility, accompanied by a keen sense of fashion that results in strong visual strategies, is what drives business performance.
Three Limited Parkway
Columbus, OH 43230