La Senza

La Senza - Bra Expert
Job ID: LS08.32
Markham, ON, CAN
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Position: Bra Expert
Reports to: Store Manager


The Bra Expert drives total store results with specific responsibility for the brand's commitment to being Best at Bras


Bra experts are required to:

Deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth:

? Supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences
? Supports Best at Bras initiatives by displaying expert product knowledge and elevating skills of sales associates
? Assists in the observation and training of new sales associates, to include mentoring and serving as a shadow partner
? Creates an awareness of and enthusiasm for Best at Bras strategies
? Assists direct manager in execution and maintenance of company directives for bras
? Models and reinforces brand selling behaviors
? Trains new sales associates on fitting room workshops and bra fittings
? Displays general product knowledge of all categories
? Builds customer loyalty through current brand strategies
? Understands, adheres to and reinforces brand standards
? Recovers merchandise to standard while assisting customers
? Replenishes merchandise to standard to create a full and abundant store
? Maintains awareness of all sales, promotions and applicable ringing procedures
? Reinforces all activities related to providing a safe working environment
? Reinforces store strategy to reduce shrink
? Maintains an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
? Communicates effectively with store manager, team and peers
? Provides feedback on improvement opportunities and any obstacles that hinder execution


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