-Pink

Store Manager - Victoria's Secret PINK - Fox River Mall - Appleton, WI
Job ID: 32688-A
Appleton, WI, USA
Full-Time
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The store manager provides leadership that drives the customer experience, overall operational execution and total store results. The store manager drives results by developing and executing short term action plans and long term strategies. The store manager leads company initiatives and ensures maximum productivity, profitability and compliance with company policies and procedures.

Summary of essential job functions

- Leads store management team and is responsible for total store results
- Supports, models and enhances all selling and sales support behaviors to ensure a seamless customer experience
- Drives customer loyalty through current brand strategies, including credit and customer relationship marketing
- Maximizes sales potential by spending 60-80% of scheduled time on sales floor
- Gains business insight and creates action plans that improve execution and results
- Analyzes customer experience report and insights and mobilizes the team accordingly
- Possesses a working knowledge and supports optimization of labor scheduling; may include writing, editing and/or reviewing weekly schedules
- Leads and delegates, as appropriate, the execution of all company initiatives
- Plans for and facilitates management meetings and ensures consistent communication to all positions
- Accountable for all controllable expenses, including but not limited to payroll budget, market hire rate and supplies
- Sets the overall pace for creating a captivating in-store environment
- Manages and resolves customer relations issues
- Ensures housekeeping and maintenance of total store is executed
- Manages all activities related to providing a safe working environment
- Supports development and implementation of store strategy to reduce shrink
- Attracts, recruits and hires qualified candidates for management and associate roles
- Owns talent management of direct reports including onboarding, assessment, retention, career development, succession planning and recognition
- Communicates effectively with district manager, management team, associates and peers
- Partners with district manager to establish clear performance goals and objectives
Qualifications
- Demonstrates ability to improve customer satisfaction and drive customer loyalty
- Proven ability to effectively delegate, follow up and communicate with all levels of the organization
- Demonstrates ability to manage complex and competing priorities with time management and organizational skills
- Demonstrates ability to assess talent, coach, develop and manage performance
- Demonstrates business acumen with strong strategic and analytical skills
- Demonstrates excellent visual merchandising skills
- Schedule flexibility to include evenings and weekends; ability to travel on a consistent basis as needed for meetings
- Minimum 2 years retail experience
- Previous management experience
- Previous high volume retail management experience preferred in stores above $8M annual volume
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